The current NCQA Health Plan Report Cards are out, and payers are evaluating their performance to understand how to improve quality of care and patient satisfaction.
Provider abrasion could be contributing to lower-than-expected scores. Some common causes of provider abrasion include claim denials, payment delays, cumbersome administrative processes, lack of transparency, and inadequate access to real-time information.
Read this white paper to better understand how provider abrasion could be impacting your NCQA Report Card ratings.
